All case studies
Residential Weston, FL 26 months and ongoing
Weston HOA: Gatehouse Modernization Cuts Resident Complaints 78%
A 1,200-home HOA replaced its paper-log gatehouse with Ranger's officer + Envera + LPR program. Resident complaints and delivery friction dropped sharply.
Measurable outcomes
Resident complaints / quarter
-76%
Before: 34
After: 8
Avg guest entry time
-75%
Before: 3:40
After: 0:55
Deny-list accuracy
Baseline
Before: ?
After: 100%
Officer tenure (avg)
+14 mo
Before: 4 mo
After: 18 mo
The challenge
Slow guest entry, ghost-approved deliveries, and quarterly complaints averaging 34 per cycle. Board demanded a data-driven vendor.
Ranger's approach
- 24/7 dedicated Class D officer team, single site supervisor
- Envera resident directory integration
- License Plate Recognition on both lanes with 30-day retention
- Monthly board packet: incidents, gate volume, covenant trends
- Quarterly business review with security committee
"The board packet alone is worth the contract. Residents love the officers."
David Kim
HOA Board President, Isles at Weston