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Healthcare Tampa, FL 18 months
Tampa Health System: Behavioral-Health Restraint Assists Down 38%
A 400-bed Tampa hospital struggled with ED and behavioral-health incidents. CPI-certified Ranger officers cut restraint assists and staff-injury reports meaningfully.
Measurable outcomes
Code Gray events / month
-37%
Before: 41
After: 26
Restraint assists / month
-38%
Before: 58
After: 36
Staff-injury reports / quarter
-71%
Before: 7
After: 2
Patient satisfaction (safety)
+17 pts
Before: 72%
After: 89%
The challenge
Rising code-gray events, staff injuries during patient restraint, and HIPAA concerns over prior vendor documentation habits.
Ranger's approach
- CPI-certified officers assigned to ED and behavioral-health floors
- HIPAA privacy training refreshed with legal counsel
- Nurse-officer communication protocol codified
- Monthly review with CNO and CSO
- IAHSS-aligned metrics dashboard